FAQ
Find the answers to all of our most frequently asked questions
Who can live at The ReZident?
What security structures are in place at The ReZident?
The ReZident Lover’s Walk was designed with multi-faceted security solutions for your peace of mind and safety.
The ReZident shares a border with the President’s residence (currently housing the Deputy President of South Africa), putting it in the vicinity of their 24/7 foot patrol. On-campus locality (stretching from Middle Campus down to Lower campus) also puts it within UCT’s safety zone patrolled by USCID security.
We have CCTV cameras on every apartment, in the basement and at both vehicle & pedestrian access points, as well as full perimeter electric fencing and 8 on-site security guards on foot patrol.
Each apartment features state-of-the-art biometric access door locks.
How do I view an apartment?
We would be happy to give you a tour! Please book one by contacting Michelle Diedericks info@therezident.co.za
What is included in the cost?
Individual access to:
- Free uncapped WIFI with the possibility to upgrade standard speeds
- Fair Usage Water & Electricity (Metered)
- +/-5m2 balconies on 90% of the apartments (extending your living area)
- Built-in oven and hob in every apartment kitchen
- Weekly apartment and in-room cleaning
- 153 underground parking bays
- A brand-new Sealy Posturepedic spring coil mattress
- Full length mirror in every apartment
Shared access to:
- Heated Lap Pool
- 3 Braai areas with facilities
- On-Site Air Conditioned Gym
- Games Room
- Free Basement Storage Facilities (over and above room storage space)
- Secure Basement Bicycle Storage Facility
- Deluxe Club House & restaurant
- Smart Vending Machines
- Executive Length Study Desks for team projects
- A multitude of group study areas & lounge areas
- Pergola Swings
- On-Site Washers and Dryers
Is there parking?
Yes, there are 153 secure underground parking bays available at R500 per parking bay per month. Parking can be reserved with your booking.
What makes The ReZident different from other student accommodation?
We’re glad you asked. From the individual balconies to the community study areas, every big and small part of our unique lifestyle village living offering for students is designed to make thriving easy and support academic success by taking the management of lifestyle needs, concerns and perks off your plate:
- Free your study schedule from the loadshedding schedule with a 500KVA Generator for uninterrupted electricity supply
- Work on your physical health (and support your mental health at the same time) in an air-conditioned on-site gym, for easier access and a smaller time commitment.
- With on-site gym and laundry facilities (snapscan-operated washers and dryers), you’ll save time and effort on self care and life admin you would otherwise have to leave home for.
- Move easily from focus to relaxation and back again with purpose-built environments for both: our 21 collab study areas & lounges.
- Our 640m2 courtyard makes recharging a breeze, with a heated pool, upstairs games room & downstairs club house
- Enjoy the health benefits of a biophilic environment with a combined 88 trees and Pergola planters across the property, while you relax in a Pergola swing.
- Secure bicycle storage so you can join the rider’s revolution with peace of mind.
What are the Check in and Check Out dates?
2023 Occupancy at The ReZident is from 16 January to 31 December. Access cards will be issued earlier, from the first week of January, accompanied by orientation and formal room inspections.
2024 Occupancy at The ReZident is from 2 January to 31 December.
Can I choose my friend as my neighbour in the two-bedroom apartment?
Yes! Just send an email to our Head of Housing, Michelle Diedericks (mdiedericks@therezident.co.za), with both your details & any relevant elements of your successful applications (i.e. reference numbers)
How do I apply?
Using our application forms, available on our website and right here.
What fees are payable with my application?
We require a non-refundable application fee of R2000.
What is the cost per room and per parking bay?
- 2 Bedroom Apartment, shared kitchen & shared bathroom cost R9500 p/m x 12 months = R114 000 p/annum
- Standard Bachelor cost R13 950 p/m x 12 months = R167 400 p/annum
- Extra Large Bachelor Apartments cost R14 950 p/m x 12 months = R179 400 p/annum
- Parking Bays R500 p/m x 12 months = R6000 p/annum
What fees are payable before I occupy my apartment?
The non-refundable R2000 Administration fee on application.
A refundable deposit of R8000 on acceptance paid within 2 days of signing the rental contract.
(The deposit is then held for any breakages and refunded with interest at the end of the contract in accordance with the rental agreement.)
A full month’s rent is payable prior to commencement.
How do I book my Check-in appointment and why is it important?
Check in appointments must be pre-booked with the Head of Housing, Michelle Diedericks (bookings@therezident.co.za). The Head of Housing will provide you with date and time options to collect your access card and complete the tour, along with an inspection of your apartment and the on-site facilities.
How do I access the building?
On arrival at security, you will be directed to The Umpire building. All students and visitors must report to the office located at The Umpire to get an Access Control Card coded.
How do I access my room?
To eliminate surface contact, The ReZident uses a card tapping system against your biometric apartment door handle which will give you access to your apartment.
What is included in my room?
Each apartment comes with:
- Bed & spring coil mattress
- Executive length desk & high-end office chair
- Large cupboard with hanging and shelving space
- LED desk light, white board & wastepaper bin
- Block-out blinds
- Wall-mounted panel heater
Is there extra storage space available?
Yes, in the basement, and available upon request while space lasts (there’s plenty).
Do you offer a storage facility for bicycles?
We cater for all modes of transportation: 153 vehicle parking bays in a secure, underground biometric access-controlled garage and a fully enclosed area with secure stands to store your bicycle (or scooter) so you can keep your bicycle safe and your bedroom spacious.
Do I need to vacate my room during the holidays?
No, we stay open from 16 January to 31 December 2023.
Is there a gym on site?
Yes, 24/7 access to our on-site, fully-equipped and air conditioned gym is included in every ReZident agreement.
Is WIFI available?
Yes, The ReZident offers FREE uncapped WIFI at standard speeds. We also offer a full-year speed upgrade at a once-off cost of R2000 per annum, as well as additional WIFI speed vouchers at Reception.
Does The ReZident offer on-site laundry facilities?
Yes! Our large self-help laundry room features washers & dryers you won’t need coins for — pay with ease using Snapscan or our YOCO POS device.
What about my online purchases and courier delivery?
You may have your packages delivered to our dedicated area at the security office and we will gladly accept & safely hold your parcel for later collection. All parcels must be collected on the day of delivery.
Are there rules regarding noise?
Yes, noise levels are to drop to a minimum by 10pm to ensure that our students can get the rest they need and continue any late night studying in peace. This rule and others are stipulated in our House Rules.
Can I smoke in my room?
The ReZident is a non-smoking facility, only permitting smoking on apartment balconies and designated outdoor smoking areas.
May I invite friends over?
Of course! Guests can be checked in at the office, but your friends or family may not use the facilities if you’re not present. You will be responsible for your visitors for the duration of their visit, ensuring that they follow The ReZident Housing Rules. Visitors must be checked out by 2 am, or sleep-over rates will be charged at R275 per night.
Unfortunately, only tenants of the ReZident may utilise the gym. No visitors are allowed in the gym.
Is there a curfew for me coming home?
Nope — you can come and go as you like. With our biometric access, you can enter the building and your room at any time, hassle-free.
How often are the rooms cleaned?
Our housekeeping staff will clean your room once a week at the ReZident. Unfortunately, we cannot allow SweepSouth or other private cleaning companies into the ReZident for security reasons. If you would like any extra service outside the included weekly service, please chat to us at the UMPIRE building to book more cleaning at an additional incremental charge.
Do you do room inspections?
Yes, twice a year in December and June. Along with the included weekly cleanings, this approach goes hand in hand with maintaining the high standard of quality accommodation that we want to continue to offer you. Consider it your home away from home, and treat the space with the care you would give your own.
How do I report maintenance issues?
Please report any maintenance issue in your room or in any communal area to The ReZident team as soon as possible. We have an on-site maintenance team ready to fix any problem you have and make sure your stay is nothing less than amazing.
What do I do in case of an emergency?
Contact Security immediately in case of emergency. They have instructions on what actions to take in various cases, and will work with the ReZident team to restore a state of order and safety as soon as possible.